Customer reviews of Houlcroft Cars Ltd

By Ian M on 01 October 2020 | Verified purchase

we were looked after from start to finish. David made the process very easy, obviously knows his trade well and was very accommodating to availability times.

Reply from Houlcroft Cars Ltd on 19/10/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Mark D on 18 September 2020 | Verified purchase

The car is great and good value for money. The customer service was spot on . Just answered our questions and we feel like we got a good deal. I would recommend Houlcroft Cars Ltd if you are looking for a car. Thanks David.

Reply from Houlcroft Cars Ltd on 19/10/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Eric S on 12 September 2020 | Verified purchase

Houlcroft Cars rang me back within an hour of my enquiry for the vehicle and gave me a lengthy description of the vehicle's history and condition. We had an immediate problem in getting to view the car as we were going on holiday the following morning. However, after explaining our situation, Houlcroft even agreed to keep the car until we returned. We viewed the car at some length and despite the current restrictions, we were able to have a short test drive prior to returning to complete the paperwork. There was a problem shortly after purchase of the vehicle, (which had been anticipated and already been discussed) but Houlcroft Cars liaised with us regularly and this was resolved with no fuss. I appreciated the attention to detail spent in preparing the car for sale, his honesty and integrity, and the courtesy shown to my wife and myself during the whole process. I would not hesitate to recommend this small Company.

Reply from Houlcroft Cars Ltd on 19/10/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Daniel R on 08 September 2020 | Verified purchase

We recently purchased a new VW Passat from David at Houlcroft Cars. Throughout the entire process we were kept up to date with clear information; David made the whole experience straight forward and easy. The car is absolutely first class and I can't recommend Houlcroft Cars highly enough.

Reply from Houlcroft Cars Ltd on 19/10/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Ray O on 27 August 2020 | Verified purchase

Friendly I non pushy service very happy with yeti so far would recommend anyone to check his stock

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Kerrie B on 25 August 2020 | Verified purchase

I bought a Volvo XC60 from Dave yesterday. Couldn’t fault him or his company in any way. I’m heavily pregnant and couldn’t make the 2 n half hour journey to see the car. So I paid a small deposit and Dave brought the car to me. Fantastic service throughout from the 1st call to the purchase of the car. Highly recommend! Top Class service.

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Frauke J on 25 August 2020 | Verified purchase

David was responded immediately to my enquiry, and we arranged a slot to test drive (observing COVID measures). The car was presented immaculately (way above the usual spec for a used car) and I was provided with all the documentation available immediately, including the Minor repairs following a garage checkup that David had paid for. The test drive was reassuring, clear and professional: David outlined the route which would allow me to drive the car at different speeds. I was a passenger for half the drive and then drive the car myself for the second half, during which I was not distracted by any chat (I really appreciated this!). At all times I felt that David was happy to answer all questions patiently. When I asked about a part exchange of my old car, he took the time to check online before making an offer, making clear on what basis he was buying it. The clarity and openness throughout, the good communication via text and phone, means I highly recommend David’s services!

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Chloe R on 21 August 2020 | Verified purchase

Houlcroft Cars were very helpful, kept me up to date with the delivery time, were professional and courteous, and delivered the car to London.

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Cassandra H on 12 August 2020 | Verified purchase

My experience buying from Houlcroft Cars was excellent from the start to the end. The advertisement showed a car in great condition and it was clear that the seller had taken great care in looking after the vehicle. He replied very quickly to my enquiry and was very clear in response to all of my questions in terms of the process of buying as I was a first time buyer. The virtual tour of the vehicle that we undertook due to the current pandemic situation was very useful and the seller happily showed me everything that I wanted to see (which confirmed the advertised condition) before committing to a deposit. After that it was simply a case of going to see the vehicle and paying the rest of the sum via bank transfer which was simple and quick. Overall, the seller was a lovely person to do business with as he was very understanding of both my needs and the needs of the current climate. The car is in great condition and I highly recommend Houlcroft Cars.

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Simon A on 07 August 2020 | Verified purchase

I found Dave to be courteous, knowledgeable and friendly. I'd recommend Dave to anyone wanting to buy a quality used car.

Reply from Houlcroft Cars Ltd on 08/09/20

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)