Customer reviews of Houlcroft Cars Ltd

By Vincent Williams on 29 April 2021 | Verified purchase

This is by far the best and easiest car buying experience I have ever had. David was helpful from my first enquiry to an after sales chat to ensure all was well. The car itself was prepared both for showing and for collection to the hi

Reply from Houlcroft Cars Ltd on 06/05/21

Hi Vince, thank you so much for this amazing review!! It was lovely to meet yourself and Hilary. Coming from a dealership background for so many years I know the importance of the customer buying experience. I try and make things as simple and smooth as possible. Many thanks again for your business Vince!! Regards, David@Houlcroft Cars Ltd.

By Justyna Jablonska on 10 April 2021 | Verified purchase

I wish I could give David 10 stars! Amazing service, everything is so well organized. My car has been cleaned I have been given a full tank of petrol. I will come back to this trader again!

Reply from Houlcroft Cars Ltd on 11/04/21

Thank you so much for taking the time to leave a review. Enjoy your new car and hopefully we can do business again in the future. Much appreciated and thanks again for the 5* Review. Regards, David@Houlcroft Cars Ltd

By Joseph B on 06 April 2021 | Verified purchase

If I could give 10 stars I wouldn't hesitate. David is extremely professional, honest and helpful. We have had so many bad experiences in the past that the most important thing was to get a car from someone trustworthy, the reviews drew us in from the start and he delivered exactly what everyone else has described!  We purchased a mini on this occasion, the standard is so high and my husband absolutely loves his new car, everything is as expected, if not better than advertised. David is very thorough and explains everything, no rush and no pressure. From the very first phonecall to him enquiring about the car everything has been first class, Would 100% recommend Houlcroft cars, if you're looking for a fantastic car from a reliable and trustworthy seller then look no further.

Reply from Houlcroft Cars Ltd on 06/04/21

Joe & Jennifer, I’d like to thank you for leaving this great review, it’s much appreciated and also your business too of course. It was a pleasure to deal with you both. As mentioned, I’m very open and honest with everything I do, this is so important in our industry and I believe this is one of many reasons why all my reviews are 5*. Coming from a dealership background for so many years, I have huge drive and ambition for customer satisfaction. Thanks again and if you need anything in the future then please don’t hesitate to contact me. Regards, David@Houlcroft Cars Ltd

By Tony M on 30 March 2021 | Verified purchase

What a brilliant down to earth and honest person David is. Picked me up from local train station and test drove the car back to his house, where had a cup of coffee while we sorted out the paper work. Knew I would buy the car as soon as I saw and drove i. He could not do enough for me. Went through all the paper work and had every MOT Certificate from when car was registered showing the LOW mileage was genuine, showed me the bills on what he had spent on the car and it was IMMACULATE the engine bay was as if it had just come out the factory. He rang me when I got home to see if everything was fine then rang me again 3 days later to see if my daughter liked the car. Would buy off him again and he said he would look out for me when I want a newer car---- wouldnt hesitate to buy off him again

Reply from Houlcroft Cars Ltd on 01/04/21

Thanks Tony for leaving this amazing 5* REVIEW! I'm so pleased you and your daughter are delighted with the surprise purchase. All the best for the future and thanks once again for taking the time to leave this review. Thanks for the business much appreciated, David (Houlcroft Cars Ltd)

By Juliette H on 25 March 2021 | Verified purchase

The whole process was like collecting a car from a dealership. Nothing was too much trouble and the car was immaculately clean when I picked it up. Would highly recommend Houlcroft Cars. Thank you so much.

Reply from Houlcroft Cars Ltd on 01/04/21

Julie, Many thanks for another 5* review. As you know, presentation and customer service is one of my many priorities. Thanks again for your business, very much appreciated! David (Houlcroft Cars Ltd)

By Doug W on 24 March 2021 | Verified purchase

Absolutely brilliant, very professional, helpful and all done in a relaxed environment. Communication first class. Highly recommended

Reply from Houlcroft Cars Ltd on 01/04/21

It was an absolute pleasure to deal with you Doug. We got there in the end! Thanks for taking the time to leave a review and your business is much appreciated. Hopefully we can do business again in the future. David (Houlcroft Cars Ltd)

By Doug W on 22 March 2021 | Verified purchase

I would like to say anyone looking for a genuine dedicated used car dealer should not hesitate at looking a Houlcroft Cars, our experience was excellent, David is a dedicate genuine sales person who takes pride in the cars he is selling and a pleasure to deal with. Thank you.

Reply from Houlcroft Cars Ltd on 01/04/21

Doug, Many thanks for leaving this 5* Review. Your business and thoughts are very much appreciated. If I can be of any assistance in the future it would be my pleasure to do business again. Thanks for the wine too, a nice gesture from yourself and Dawn. David (Houlcroft Cars Ltd)

By Alison S on 20 March 2021 | Verified purchase

David is a genuine guy who is open and transparent. Entire process was very simple and we are delighted with our purchase. I have no doubt that he cares about the quality of the cars he is selling and would use him again.

Reply from Houlcroft Cars Ltd on 01/04/21

Alison, what an absolute little gem of a Mini you purchased. I nearly kept the vehicle myself it was such a one off with only 1600 miles covered. I'm very grateful you have taken the time to leave a 5*review and that you are delighted with your purchase. You know where I am if you need me! David (Houlcroft Cars Ltd)

By Andrew M on 18 March 2021 | Verified purchase

Informative website. Fast response to request for contact through Autotrader. Interesting explanation as to why he sought, and maintains, the "highly rated " status on Autotrader. A particularly useful badge in lockdown when a personal viewing of the car was impractical for me. Detailed, and well researched responses given to all my requests for information. Helpful information on paperwork. Car delivered to me five days, including a weekend, after first contact. Delighted with my purchase.

Reply from Houlcroft Cars Ltd on 18/03/21

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)

By Marian W on 15 March 2021 | Verified purchase

We were very happy with our recent purchase. From the time we contacted them theywere very professional, friendly and responsive. We would highly recommend them.

Reply from Houlcroft Cars Ltd on 18/03/21

Thanks so much for leaving the 5 star review and many thanks for your business. It's much appreciated!! Kind Regards, David (Houlcroft Cars Ltd)